Privacy Policy

We collect information that is necessary to process your transactions, improve your shopping experience, and communicate with you.

• Personal identification information: Name, billing address, shipping address, email address, and phone number.
• Payment information: When you make a purchase, your payment details (credit card numbers, PayPal, or Stripe account info) are collected securely by our third-party payment processors. We do not store your financial details on our servers.
• Technical and usage data: IP address, browser type, operating system, time zone settings, and how you interact with our website (pages viewed, items added to cart).

We use the information we collect to fulfil our commitments to you, including:

• Processing orders: To manage your purchases, process secure payments, and arrange international shipping (via partners like DHL/FedEx).
• Customer support: To respond to your product inquiries, tracking requests, and return requests.
• Transparency & connection: With your permission, to share the real stories, photos, and videos of the farmers and artisans you support through your purchases.
• Marketing communication: To send you updates regarding new product launches, organic certifications, or seasonal offerings (you may opt-out at any time).

We do not sell, trade, or rent your personal identification information to third parties. We only share information with trusted third-party service providers essential to running our business:

• Logistics partners: International carriers (e.g., FedEx, DHL) to ship your packages to the USA, UK, Canada, or Europe.
• Payment gateways: Secure processors like Stripe and PayPal to handle transactions safely.
• Compliance with law: We may disclose your information if required by law to comply with customs regulations, tax requirements, or legal proceedings.

Because NonaMart operates globally, the data we collect may be transferred to and stored on servers located outside your home country.

• EU / UK residents: If you are located in the European Union (EU) or United Kingdom (UK), we ensure that your data is protected under the General Data Protection Regulation (GDPR) guidelines.
• Encryption: We use industry-standard SSL (Secure Sockets Layer) encryption to secure all data transmissions across our website.

Depending on where you reside (such as the UK, EU, or Canada), you have specific rights regarding your personal data:

• The right to access: You can request copies of the personal data we hold about you.
• The right to rectification: You can request that we correct any information you believe is inaccurate.
• The right to erasure: You can request that we delete your personal data under certain conditions.
• Opt-out: You can unsubscribe from our promotional emails at any time by clicking the “Unsubscribe” link at the bottom of the email.

We use cookies to improve your browsing experience, remember the items in your shopping cart, and analyze our website traffic. You can choose to disable cookies through your browser settings, though doing so may limit some functional aspects of the online store.

We reserve the right to update this Privacy Policy at any time to reflect updates in our operations or changing global legal regulations. Any changes will be posted on this page with an updated “Last Updated” date.

If you have any questions about this Privacy Policy, your data rights, or how we protect your personal information, please reach out to our team:

• Email: privacy@nonamart.com / support@nonamart.com
• Corporate address: Lazimpat, Kathmandu, Nepal
• Website: www.nonamart.com