Refund eligibility
Refunds may be approved for damaged items, wrong items, unavailable products, failed fulfillment, confirmed carrier loss, or approved returns.
Review process
Our team reviews the order record, customer evidence, carrier status, and payment status before approving a refund.
Processing time
After approval, refunds are initiated through the original payment method where possible. Your bank, card issuer, or wallet provider controls final posting time.
Partial refunds
Partial refunds may apply when only part of an order is affected, when replacement is accepted, or when shipping costs are not refundable.
Questions
For refund status, open a support ticket with your order number.