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Where's my order?
Late delivery, lost parcel, tracking issues.
Open a ticketDamaged product
Arrived broken, leaking, or crushed.
Open a ticketWrong item
Got something different from what you ordered.
Open a ticketReturn or exchange
Send it back, swap for something else.
Open a ticketRefund status
Returned an item — where's the money?
Open a ticketPayment problem
Charged twice, payment failed, money deducted.
Open a ticketQuality issue
Expired, stale, mouldy, or off taste.
Open a ticketQR / authenticity
QR not scanning, verify product is genuine.
Open a ticketAccount / login
Can't log in, 2FA, password reset.
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